FIX: Windows 11 24H2 Scanning problems.

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If after updating your system to Windows 11 24H2, you cannot use your scanner because the scanning software cannot communicate with the scanner, continue reading below to fix the problem.

Many users have reported issues with their scanners after the Windows 24H2 update, especially those using Brother, Canon, or Ricoh scanners. Specifically, after installing the 24H2 version, the scanner cannot be found by the scanning software.

The issue primarily affects scanners that use the eSCL (eScanner Communication Language) protocol to communicate with computers. The eSCL protocol enables driverless scanning over network (Ethernet, Wi-Fi) and USB connections. This issue occurs because the scanner device fails to switch from eSCL mode to USB mode, preventing it from being recognized correctly by the computer.

This article will show you 3 ways to get your scanner working again in Windows 11 24H2.

How to FIX Scanner issues on Windows 11 24H2.*

* Suggestion: Before continuing below, go to your scanner manufacturer and check if there is an updated driver for your scanner model.

Method 1. Install KB5048667 Update.

The first method to resolve the scanning issues in Windows 11 v24H2, is to download and install the 2024-12 Cumulative Update for Windows 11 Version 24H2 for x64-based Systems (KB5048667). To do this:

1. Download the KB5048667 from Microsoft Catalog.
2. Install the downloaded update.
3. After installation reboot your computer.
4. Proceed to re-install the Scanner software on your machine and then check if the issue is fixed.

Method 2. Re-Install the Scanner Driver through Device Manager.

1. Type “device manager” in Search and then open Device Manager from the results.

2. In Device Manager, expand Imaging devices.

3. Right-click on your scanner and choose Update driver.

4. Select Browse my computer for drivers.

5. Select Let me pick from a list of available drivers on my computer and click Next.

6. Click on your scanner name and click Next. *

* Note: If your scanner doesn’t appear in the list, then uncheck the “Show compatible hardware” checkbox and then select the scanner from the detailed manufacturers list.

7. When the installation is completed click Close and try to scan a document.

Method 3. Scan with Windows Scan app.

If the above methods doesn’t helped you to fix the scanning problem with the scanner’s app, then use the Windows Scan app for scanning.

1. Download and install Windows Scan app from Microsoft Store.
2. After installation,open Windows Scan and try to scan.

Did this guide help you fix the problem? Share your experience in the comments below.

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Konstantinos Tsoukalas

Konstantinos is the founder and administrator of Repairwin.com. Since 1995 he works and provides IT support as a computer and network expert to individuals and large companies. He is specialized in solving problems related to Windows or other Microsoft products (Windows Server, Office, Microsoft 365, etc.).

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