If you’re getting the error “We weren’t able to connect. Sign in and we’ll try again” when trying to login to Microsoft Teams, continue reading below to fix the problem.
Today, Microsoft Teams is used by many individuals and companies to communicate with colleagues because it has a number of tools that help with productivity. However, Microsoft Teams can sometimes have a problem and cannot connect to your account, displaying the error: “We weren’t able to connect to Teams. Sign in and we’ll try again.”
In this guide, you’ll find various methods to resolve Teams sign-in issues.
How to FIX: Cannot Connect to Teams. Sign-in to try again on Windows 10/11.
Method 1. Clear the Microsoft Teams cache.
The first method to fix Teams “We weren’t able to connect” problem, is to delete the Microsoft Teams cache.
1. Right-click in Microsoft Teams icon in he Taskbar and select Quit.
2. Then press the Windows 
+ R keys to open the Run command box.
3. In the “Open” box type the following path and press Enter:
- %appdata%MicrosoftTeams
4. Now Delete the following folders.
- blob_storage
- cache
- databases
- GPUcache
- IndexedDB
- Local Storage
- tmp
5. Open Teams and see if the problem is fixed.
Method 2. Run Microsoft Teams in Compatibly Mode for Windows 8.
Some users have reported that the error “We weren’t able to connect” in Microsoft Teams solved after running MS Teams in Compatibility Mode.
1. Right-click on Microsoft Teams icon in he Taskbar and select Quit.
2. Then search for “teams” and then click Open file location on Microsoft Teams app.
3. Right-click at Microsoft Teams shortcut and choose Properties.
4. At Compatibility tab, select Run this program in compatibly mode for: Windows 8 and click Apply and OK.
5. Now, open MS Teams and check if the problem is solved.
Method 3. FIX Teams “We weren’t able to connect” issue by Enabling TLS 1.0, 1.1 & 1.2 protocols.
Another method to fix sign-in problems in Microsoft Teams, is to enable TLS 1.0, TLS 1.1 and TLS 1.2 in Internet Options in Control Panel.
1. Press Windows + R keys to open the Run command box.
2. Type control inetcpl.cpl and press OK (or Enter) to open the Internet Options.
3. At Internet Properties, select the Advanced tab and then scroll down and under Security section, check the checkboxes next to Use TLS 1.0, Use TLS 1.1 & Use TLS 1.2. When done click OK and then try to login to Teams.
Method 4. Remove and Reinstall Microsoft Teams.
If after applying the above methods you are still unable to connect/login to Teams, then try a full uninstall and reinstall of Microsoft Teams, following the instructions below:
1. Press Windows + R keys to open the Run command box.
2. Type control appwiz.cpl and press OK (or Enter).
3. Select the Microsoft Teams and choose Uninstall.
4. Restart your PC.
5. After restart, press the Windows + R keys to open the Run command box.
6. In command box type the following path and press Enter.
- %appdata%Microsoft
7. Locate and delete the Teams folder.
8. Finally proceed to download and install Microsoft Teams for desktop on your system again.
Method 5. Use the Web version of Microsoft Teams.
I hope that one of the above methods has fixed the problem. If not, you can use MS Teams for web as an alternative solution.
That’s all folks! Did it work for you?
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